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Negotiation Lessons from Military Training – It’s a Small World After All
I hope this article helps you find peace in whatever dispute you’re in. It’s about the lasting power of negotiating with respect and fairness.
Understanding the Customer Journey
I’m usually the grIP data expert. But today, I’m diverging to discuss something my team has been focusing on lately: mapping the customer journey.
Reaction to Failure is the Better Measuring Stick
The right decision in the aftermath of failure is a better measuring stick for an organization undergoing cultural change rather than what happens in the wake of success. The reaction to failure gives better insight into organizational character.